01Scope
This policy is part of our Terms of Use and applies to information we collect through our website at agentic.healthcare, our services to healthcare organizations ("Services"), and our patient care text messaging program described in our SMS Terms and Conditions.
When we provide Services to a healthcare provider or health plan subject to the Health Insurance Portability and Accountability Act ("HIPAA"), we act as that organization's business associate. In that case, we handle protected health information ("PHI") as required by HIPAA and our business associate agreement, and the healthcare organization's own Notice of Privacy Practices also applies to you.
02Information We Collect
Information you give us
- Contact details such as name, email address, phone number, organization name, and role
- The content of messages, forms, and requests you send us
Patient information
- Name, date of birth, mobile number, and other contact details
- Appointment, scheduling, and care-coordination details
- Information you or your healthcare provider share with us to deliver care-related communications
SMS consent and messaging records
- Your mobile number and the date, time, method, and source of your opt-in
- The consent language you agreed to
- Opt-out (STOP) and HELP requests, and the content and delivery status of messages
Information collected automatically
- Device and browser information, IP address, pages visited, and referring URLs, collected through cookies and similar technologies on our website
03How We Use Information
- Provide, operate, and improve our Services
- Send care-related messages you have consented to, such as appointment reminders and care coordination
- Respond to inquiries and provide customer support
- Keep records of consent and opt-out requests and honor your communication preferences
- Maintain security, prevent fraud and abuse, and troubleshoot problems
- Comply with legal, regulatory, and carrier requirements
We do not sell personal information, and we do not use patient information for marketing.
04SMS Messaging & Mobile Information
We send text messages only to people who have given express consent. Details about the program, message frequency, rates, and how to opt out are in our SMS Terms and Conditions.
We use SMS opt-in information only to send the messages you agreed to, to keep a record of your consent, and to honor opt-out requests. You can opt out at any time by replying STOP, or get help by replying HELP. Message and data rates may apply.
06Patient & Health Information
We use and disclose PHI only as permitted by HIPAA, applicable state law, and our agreements with healthcare organizations. We apply the minimum-necessary standard, keep audit logs, and maintain administrative, technical, and physical safeguards for PHI.
Requests to access, amend, or receive an accounting of disclosures of your PHI should generally go to your healthcare provider. If you contact us, we will forward your request and help your provider respond.
08Data Retention
We keep personal information only as long as needed to provide Services, meet our contractual obligations, and comply with legal requirements. We keep SMS consent and opt-out records for as long as you are subscribed and for at least four years afterward, so we can show that consent existed and that opt-outs were honored. PHI is retained and returned or destroyed according to our business associate agreements.
09Security
We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit and at rest where supported, access controls based on least privilege, audit logging, and vendor security review. No method of transmission or storage is completely secure. Standard SMS messages are not encrypted, so we limit the health information included in text messages.
10Your Rights & Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your information, subject to legal and record-keeping obligations
- Restrict or object to certain processing
- Receive a portable copy of your information
- Opt out of text messages at any time by replying STOP
We will not discriminate against you for exercising these rights. We may need to verify your identity before responding.
11Children
Our website is not directed to children under 13, and we do not knowingly collect personal information from children through it. Information about minor patients is handled only on behalf of their healthcare provider and with the consent of a parent or legal guardian where required.
12Changes to This Policy
We may update this Privacy Policy from time to time. We will post changes on this page and update the "Last updated" date above. If we make material changes to how we handle SMS consent or patient information, we will provide additional notice as required by law.
13Contact Us
- Agentic Healthcare Partners LLC, operating as Agentic Healthcare
- Email: support@agentic.healthcare