01Program Description
The Agentic Healthcare Patient Care Messaging program sends text messages related to your care, which may include:
- Appointment reminders, confirmations, scheduling, and rescheduling
- Care coordination and follow-up after a visit
- Pre-visit and pre-procedure (pre-operative) preparation instructions
- Reminders to complete intake forms and paperwork, which may include a link to a secure form
- Responses to questions you send us, including replies from an automated virtual nurse assistant that works under the direction of your care team, and requests for information needed to complete your request
- Account, billing, and service notifications related to your care
We may send these messages directly or on behalf of the healthcare provider or practice that you have a relationship with. This program does not send marketing or promotional messages.
02How You Opt In
You will receive text messages only after you give us your express consent. You may opt in by:
- Providing your mobile number and checking an SMS consent box (never pre-checked) on a web, intake, or scheduling form, such as our patient SMS enrollment form
- Giving consent verbally or in writing to us or your healthcare provider, which is recorded in your record
- Texting a keyword such as START to our number
After you opt in, you will receive a confirmation message that identifies Agentic Healthcare and explains how to get help and how to opt out.
03Message Frequency
Message frequency varies based on your appointments, care activity, and the requests you make. You will typically receive messages only when there is an update relevant to your care.
04Message & Data Rates
Message and data rates may apply. Charges for text messages you send and receive are billed by your wireless carrier according to your mobile plan. Agentic Healthcare does not charge you for text messages. Contact your wireless carrier for details about your plan.
05Opting Out (STOP)
You can cancel text messages at any time. Reply STOP to any message to opt out. We also honor STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, and OPTOUT, as well as any other reasonable request to stop that you send to us by text, email, or phone.
After you opt out, you will receive one final message confirming that you have been unsubscribed, and you will not receive further text messages from this program unless you opt in again. We process opt-out requests promptly and in any event within the time required by law.
To opt back in, reply START or UNSTOP, or ask your healthcare provider to update your communication preferences.
06Help & Support (HELP)
Reply HELP to any message for assistance. You will receive a message with our contact information and instructions for opting out.
You can also reach customer support at support@agentic.healthcare or through the contact form on our website.
07Carriers & Liability
Carriers are not liable for delayed or undelivered messages. Message delivery depends on your wireless carrier and network availability and is not guaranteed.
The program is supported by major U.S. wireless carriers. Not all carriers or devices may be supported, and carrier support may change without notice.
To the fullest extent permitted by law, Agentic Healthcare is not liable for delays, failures in delivery, or misdirected messages caused by your carrier, device, network conditions, or an inaccurate or reassigned mobile number.
08Health Information & Emergencies
Standard text messages are not encrypted and may be viewed by anyone with access to your phone. We limit the health information included in text messages to what is reasonably necessary, and we will not ask you to send highly sensitive information such as full Social Security numbers or payment card numbers by text.
By opting in, you acknowledge these risks and agree that we may send messages related to your care to the mobile number you provide. You may ask us or your healthcare provider to communicate with you by another method at any time.
Text messages do not replace advice from a licensed healthcare professional.
09Eligibility & Your Number
By opting in, you confirm that you are the account holder or an authorized user of the mobile number you provide, and that you are at least 18 years old or are a parent or legal guardian opting in on behalf of a patient.
If you change or deactivate your mobile number, please reply STOP from the old number or contact us so we can update our records and avoid messaging someone else.
10Privacy
Your information is handled according to our Privacy Policy. These SMS Terms are part of our Terms of Use.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
11Changes to These Terms
We may update these SMS Terms from time to time. We will post the updated terms on this page and update the "Last updated" date above. If we make material changes, we will notify active subscribers by text message or another appropriate method. Continuing to receive messages after changes take effect means you accept the updated terms. You may opt out at any time by replying STOP.
12Contact Us
Questions about these SMS Terms or the Patient Care Messaging program:
- Agentic Healthcare Partners LLC, operating as Agentic Healthcare
- Email: support@agentic.healthcare
- Text HELP to the number you receive messages from